Making a Complaint
Making a Complaint
Making a Complaint
Committed to high standards and honest answers
Committed to high standards and honest answers
Committed to high standards and honest answers
At Bell House Dental Practice, we strive to provide the highest standard of care. If we fall short of your expectations, we want to put it right. We operate a clear, structured complaints procedure that adheres to national guidelines. Our priority is to treat you with respect, listen to your concerns, and resolve the matter amicably.
At Bell House Dental Practice, we strive to provide the highest standard of care. If we fall short of your expectations, we want to put it right. We operate a clear, structured complaints procedure that adheres to national guidelines. Our priority is to treat you with respect, listen to your concerns, and resolve the matter amicably.
At Bell House Dental Practice, we strive to provide the highest standard of care. If we fall short of your expectations, we want to put it right. We operate a clear, structured complaints procedure that adheres to national guidelines. Our priority is to treat you with respect, listen to your concerns, and resolve the matter amicably.
How to raise a concern
How to raise a concern
How to raise a concern
Please raise any issues with your dentist or our reception team as soon as they happen. Often, we can fix the problem there and then.
Please raise any issues with your dentist or our reception team as soon as they happen. Often, we can fix the problem there and then.
Please raise any issues with your dentist or our reception team as soon as they happen. Often, we can fix the problem there and then.
If you need to make a formal complaint, please contact our Practice Manager. You can do this in writing, by email, or by phone. We ask that you contact us as soon as possible (ideally within a few days or weeks) to help us investigate effectively.
If you need to make a formal complaint, please contact our Practice Manager. You can do this in writing, by email, or by phone. We ask that you contact us as soon as possible (ideally within a few days or weeks) to help us investigate effectively.
If you need to make a formal complaint, please contact our Practice Manager. You can do this in writing, by email, or by phone. We ask that you contact us as soon as possible (ideally within a few days or weeks) to help us investigate effectively.
Phone
Phone
Phone
01666 503788
01666 503788
01666 503788
reception@tetburydentist.co.uk
reception@tetburydentist.co.uk
reception@tetburydentist.co.uk
Address
Address
Address
7 New Church Street, Tetbury, Gloucestershire, GL8 8DS
7 New Church Street, Tetbury, Gloucestershire, GL8 8DS
7 New Church Street, Tetbury, Gloucestershire, GL8 8DS
How we handle your complaint
How we handle your complaint
How we handle your complaint
We promise to deal with your concern efficiently and fairly.
We promise to deal with your concern efficiently and fairly.
We promise to deal with your concern efficiently and fairly.
We Listen: We will acknowledge receipt of your complaint within 2 working days.
We Investigate: We aim to provide a full response within 10 working days. We will examine the facts, speak to the staff involved, and identify exactly what went wrong.
We Respond: We will offer you a full explanation and, if you wish, a meeting to discuss the outcome. We will always apologise if we have made a mistake and take steps to prevent recurrence.
We Listen: We will acknowledge receipt of your complaint within 2 working days.
We Investigate: We aim to provide a full response within 10 working days. We will examine the facts, speak to the staff involved, and identify exactly what went wrong.
We Respond: We will offer you a full explanation and, if you wish, a meeting to discuss the outcome. We will always apologise if we have made a mistake and take steps to prevent recurrence.
We Listen: We will acknowledge receipt of your complaint within 2 working days.
We Investigate: We aim to provide a full response within 10 working days. We will examine the facts, speak to the staff involved, and identify exactly what went wrong.
We Respond: We will offer you a full explanation and, if you wish, a meeting to discuss the outcome. We will always apologise if we have made a mistake and take steps to prevent recurrence.
Independent advice
Independent advice
Independent advice
If you feel your complaint has not been resolved to your satisfaction by our team, you may contact the Dental Complaints Service (for private treatment) for independent assistance.
If you feel your complaint has not been resolved to your satisfaction by our team, you may contact the Dental Complaints Service (for private treatment) for independent assistance.
If you feel your complaint has not been resolved to your satisfaction by our team, you may contact the Dental Complaints Service (for private treatment) for independent assistance.